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Customer support

FAQ / Frequently asked questions

Is your answer not listed? / Then contact us:

Phone: +49 (0) 5935 / 705 882
E-mail: parts@kempers.de

Or use our contact form

Monday - Friday
07.30 AM – 12.00 PM
12.30 PM – 04.30 PM


If the payment is registered by us before 2 p.m., we will ship the same day. Since we ship from Germany, a delivery takes an average of 3 working days within Germany.

We kindly request that you contact us by e-mail. Please state the relevant article number and the chassis number of your vehicle at all times.

Yes! We offer support in following languages: German, Dutch and English.

You can return the ordered part to us within 31 days. For the conditions, we would like to refer you to our page "General Conditions”.

All parts offered by us are tested (where possible). We have a very strict quality requirement, and we also have an advanced test environment.

Yes. Our parts are disassembled from damaged, test and new vehicles. This explains why some parts have low mileage. You will also always find the chassis number of the donor vehicle on the invoice. This allows you to have the mileage checked at any time at your local dealer.

If you have a valid European VAT number and Chamber of Commerce extract, this is possible. We kindly request you to contact us in advance.

No. We only sell parts. It is not possible to buy cars from us.

In the case of used parts, it can always be assumed that the goods must be painted. Larger damages are always stored in text form in the description.

Repainting cannot be ruled out!

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